You may be in Retail, International Sales or you may be a local
merchant with 150 employees; whichever, however or whatever - you've
got to know how to keep your business alive during economic
recessions. Anytime the cash flow in a business, large or small,
starts to tighten up, the money management of that business has to
be run as a "tight ship."
Some of the things you can and should do include protecting
yourself from expenditures made on sudden impulse. We've all bought
merchandise or services we really didn't need simply because we were
in the mood, or perhaps in response to the flamboyancy of the
advertising or the persuasiveness of the salesperson. Then we sort
of "wake up" a couple of days later and find that we've
committed hundreds of dollars of business funds for an item or
service that's not essential to the success of our own business,
when really pressing items had been waiting for those dollars.
If you are incorporated, you can eliminate these "impulse
purchases chases" by including in your by-laws a clause that
states: "All purchasing decisions over (a certain amount) are
contingent upon approval by the board of directors." This will
force you to consider any "impulse purchases" of
considerable cost, and may even be a reminder in the case of smaller
purchases.
If your business is a partnership, you can state, when faced with
a buying decision, that all purchases are contingent upon the
approval of a third party. In reality, the third party can be your
partner, one of your department heads, or even one of your
suppliers.
If your business is a sole proprietorship, you don't have much to
worry about really, because as an individual you have three days to
think about your purchase, and then to nullify that purchase if you
think you don't really need it or can't afford it.
While you may think you cannot afford it, be sure that you don't
"short-change" your self on professional services. This
would apply especially during a time of emergency. Anytime you
commit yourself and move ahead without completely investigating all
the angles, and preparing yourself for all the contingencies that
may arise, you're skating on thin ice. Regardless of the costs
involved, it always pays off in the long run to seek out the advice
of experienced professionals before embarking on a plan that could
ruin you.
Particularly when sales are down, you must be
"hard-nosed" with people trying to sell you luxuries for
your business. When business is booming, you undoubtedly will allow
sales people to show you new models of equipment or a new line of
supplies; but when your business is down, skip the entertaining
frills and concentrate on the basics. Great care must be taken
however, to maintain courtesy and allow these sellers to consider
you a friend and call back at another time.
Your company's books should reflect your way of thinking, and
whoever maintains them should generate information according to your
policies. Thus, you should hire an outside accountant or accounting
firm to figure your return on your investment, as well as the
turnover on your accounts receivable and inventory. Such an audit or
survey should focus in depth on any or every item within your
financial statement that merits special attention. In this way,
you'll probably uncover any potential financial problems before they
become readily apparent, and certainly before they could get out of
hand.
Many small companies set up advisory boards of outside
professional people. These are sometimes known as Power Circles and
once in place, the business always benefits, especially in times of
short operating capital. Such an advisory board or power circle
should include an attorney, a certified public accountant, civic
club leaders, owners or managers of businesses similar to yours, and
retired executives. Setting up such an advisory board of directors
is really quite easy, because most people you ask will be honored to
serve.
Once your board is set up, you should meet about once a month and
present material for review. Each meeting should be a discussion of
your business problems and an input from your advisors relative to
possible solutions. These members of your board of advisors should
offer you advice as well as alternatives, and provide you with
objectivity. No formal decisions need to be made either at your
board meeting, or as a result of them, but you should be able to
gain a great deal from the suggestions you hear.
You will find that most of your customers have the money to pay
at least some of what they owe you immediately. To keep them
current, and the number of accounts receivable in your files to a
minimum, you should call them on the phone and ask for some kind of
explanation why they're falling behind. If you develop such a habit
as part of your operating procedure, you'll find your invoices will
magically be drawn to the front of their piles of bills to pay.
While maintaining a courteous attitude, don't be hesitant, or too
much of a "nice guy" when it comes to collecting money.
Something else that's a very good business practice, but which
few business owners do is to methodically build a credit rating with
their local banks. Particularly when you have a good cash flow, you
should borrow from your banks every 90 days or so. Simply borrow the
money, and place it in an interest bearing account, and then pay it
all back at least a month or so before it's due. By doing this, you
will increase the borrowing power of your signature, and strengthen
your ability to obtain needed financing on short notice. This is a
kind of business leverage that will be of great value to you if or
whenever your cash position becomes less favorable.
By all means, join your industry's local and national trade
associations. Most of these organizations have a wealth of
information available on everything from details on your competitors
to average industry sales figures, new products, services, and
trends.
If you are given a membership certificate or wall plaque, you
should display these conspicuously on you office wall. Customers
like to see such "seals of approval" and feel additional
confidence in your business when they see them.
Still another thing often overlooked: If at all possible, you
should have your spouse work in the business with you for at least
three or four weeks per year. The important thing is that if for any
reason you are not available to run the business, your spouse will
be familiar with certain people and situations about your business.
These people should include your attorney, accountant, any
consultants or advisors, creditors and your major suppliers. The
long-term advantages of having your spouse work four weeks per year
in your business with you will greatly outweigh the short-term
inconvenience. Many couples share responsibility and time entirely,
which is in most cases even more desirable.
Whenever you can, and as often as you need it, take advantage of
whatever free business counseling is available. Most local
universities, and many private organizations hold seminars at
minimal cost, and often without charge. You should also take
advantage of the services offered by your bank and local library.
The important thing about running a small business is to know the
direction in which you're heading; to know on a day-to-day basis
your progress in that very direction; to be aware of what your
competitors are doing and to practice good money management at all
times. All this will prepare you to recognize potential problems
before they arise.
In order to survive with a small business, regardless of the
economic climate, it is essential to surround yourself with smart
people, and practice sound business management at all times.